Exchange or Return Request
All exchange or return requests must be communicated to our Customer Service Center for detailed instructions regarding the process. You can find our contact information in the website footer or on the Contact Us page.
Conditions for Exchange, Return, or Right of Withdrawal
The maximum period is 7 days after receiving the product.
The merchandise must be returned in the same condition in which it was delivered, meaning: with the manufacturer's seals intact, in the original packaging, and with all accessories that accompany the product. It is important to emphasize that the product box must also be in perfect condition; that is, the packaging must not have been damaged or tampered with.
Please note that the product MUST NOT HAVE BEEN USED.
Shipping for Exchange, Return, or Right of Withdrawal
The shipping cost for returning the merchandise will be the responsibility of the online store, with no additional cost to the consumer.
The consumer must request the exchange, return, or exercise the right of withdrawal within a maximum period of 7 days after receiving the merchandise.
The return shipping process will be explained by our customer service team and will depend on the quantity and size of the product being returned.
Attention! Upon arrival, the product will be inspected. If any use of the product is identified, the exchange or return may be refused, and the product will be sent back to the consumer.
Refund for Credit Card Payments
After receiving the product at our Distribution Center and approving the return or exchange following an analysis of the items, we will submit the refund request to the credit card issuer, which will have its own processing period according to each card issuer's policies.
The refunded amount may be credited on future billing statements, according to the credit card issuer's policy.
Refund for Bank Slip (Boleto), Pix, or Bank Transfer Payments
The refund will be processed after the return has been approved following an analysis of the items at our Distribution Center and will be made through reimbursement to a checking or savings account.
When requesting an exchange or return, the customer's bank details must be provided.
